Assess the efficiency of the solution:
- Evaluate the system’s performance in terms of resource usage, time, and cost. Consider whether the system is operating optimally or if improvements could be made to its efficiency
- Provide examples of specific aspects that contribute to the system’s efficiency
- Identify areas that may be consuming excessive resources or time, and suggest ways to optimise them
- Questions to ask:
- Does it operate quicker than the previous system?
- Does it operate by reducing staff time in making bookings?
- Does it operate by reducing staff costs?
Evaluate the ease of use
- Examine how user-friendly and accessible the solution is for its intended audience. Assess whether the system is easy to learn and use, and if users can accomplish their tasks without difficulty
- Describe the user interface and how it facilitates interaction with the system
- Mention any feedback from users regarding their experience with the system, and address any issues they encountered
- Questions to ask:
- Are all the users able to use the system and make bookings easily?
- Are all the users able to change and cancel bookings easily?
- Can all staff understand how to use the system with minimal training?
Determine the appropriateness of the solution:
- Compare the implemented solution with the original task requirements and evaluate how well it meets the intended purpose
- Outline the initial objectives of the system and discuss how the solution addresses each one
- Highlight any requirements that may not have been fully met and discuss possible reasons for this
- Questions to ask:
- Is the system suitable for each of the departments?
- Does it meet the needs of the customers?
- Does it meet the needs of the staff?
- Does the solution match the original requirements?
Gather and analyse user feedback:
- Collect users’ responses to the results of testing the system. Their feedback can provide insights into potential issues and improvements, and help determine overall user satisfaction
- Summarise the testing process, including test data, expected outcomes, and actual outcomes
- Discuss users’ reactions to the system, addressing any concerns or suggestions they may have
Identify limitations and propose improvements:
- Based on the analysis of efficiency, ease of use, appropriateness, and user feedback, identify any limitations in the system and suggest necessary improvements
- List the limitations and provide explanations for each one
- Recommend specific changes or enhancements that could address these limitations and improve the system
